Chevrolet and GMC customer service with Universal Motors Agencies’ new facilities

Owners of Chevrolet and GMC vehicles in Saudi Arabia are benefiting from a 150 million Saudi Riyal (US$40 million) investment in customer service by Universal Motors Agencies Co. (UMA), General Motors’ dealer in the Kingdom of Saudi Arabia.

UMA has just opened two new showrooms and service centers as a part of its expansion plan, giving it a total today of 17 outlets across the Kingdom.

Walid Telmesani, chief operating officer at UMA said: “UMA is constantly striving to offer our customers a better experience, and by opening these new branches in strategic locations, UMA is being more accessible to its customers and providing them with a more complete range of services, handled by highly-trained professionals.”

The new facility, located in Automoto, an automotive complex in Rakah, Al Khobar, has a total area of 4,000 m² and is the biggest in the entire development. The UMA facility in Automoto is equipped with a state-of-the-art showroom, maintenance, parts, and accessories areas. It is the first in Saudi Arabia to feature a dedicated performance cars area, showcasing the powerful Chevrolet Corvette ZR1 and the legendary Chevrolet Camaro sports car, among others.

The workshop is fully-equipped for quick service and minor repairs with 12 service bays and technical training facilities.

The new premises in Al Hassa is UMA’s second in this large hub city and includes a showroom, workshop and spare parts service. With total area of 7,500 m², the facilities have more than tripled UMA’s total available service bays in Al Hassa, from eight to 26, and will make servicing cars more efficient.

Commenting on the official opening of the two new facilities, GM Middle East’s president and managing director, John Stadwick said, “In partnership with our dealers, such as UMA, we are reaching out to our customers with new facilities, new vehicles and the very best in customer service.”